Frequently Asked Questions
Everything you need to know about your Balance Phone experience.
What is the shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout.
Does the Balance Phone come with a warranty?
Yes, every Balance Phone includes a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your device, you can return it in its original packaging for a full refund.
Are the devices compatible with all major carriers?
Our phones are sold unlocked and are compatible with all major GSM and CDMA networks globally, including 4G and 5G bands.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.
How can I track my package after it ships?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to our real-time tracking portal.